Introduction

Responsible gaming is a key focus for GemBet, aimed at ensuring a safe and enjoyable experience for users. Let’s delve into the basic principles of responsible gaming and how GemBet is committed to fostering a secure and responsible gaming environment.

GemBet’s Commitment to Responsible Gambling

1. Player Security

  • GemBet prioritizes player security by prohibiting minors’ participation and safeguarding privacy.
  • Fairness and random game outcomes are monitored independently for transparency.

2. Protection Against Gaming Addiction

  • Collaboration with research institutes and therapy organizations to create a secure framework.
  • Strict measures against gaming addiction, including the prohibition of affected players and providing professional support.

3. Self-Responsibility as Prevention

  • Encouraging players to take responsibility for their decisions, setting limits, and deciding on their gaming budget.
  • GemBet’s role is to assist by offering transparent products, information, and maintaining a clear conduct line.

Specific Measures for Responsible Gaming

1. Protection of Minors

  • Stringent age verification during registration to prevent minors (under 18) from participating.
  • Recommendations for parents to support age verification and install filter software for added protection.

2. Responsibility Towards Problems

  • GemBet blocks access for users facing difficulty in assessing risks or experiencing gambling addiction.
  • Acknowledging that for some, gambling is a challenge that requires serious consideration.

3. Identifying Problematic Game Behavior

  • Definition of problematic behavior, interfering with life, work, finances, or health.
  • Recognizing signs of severe dependence, such as increased bets, unsuccessful attempts to quit, and using the game as an escape.

Rules for Responsible Gaming

  1. Start Playing Mindfully
    • Begin when calm and concentrated.
  2. Take Regular Breaks
    • Avoid continuous and prolonged gaming sessions.
  3. Set a Monthly Budget
    • Define the amount you can comfortably spend on gaming monthly.
  4. Stick to Limits
    • Once a maximum limit is set, resist the urge to increase it.
  5. Define Winning and Losing Limits
    • Determine the maximum amount to win and lose before playing.
  6. Avoid Influences
    • Refrain from gaming under the influence of alcohol or drugs.
  7. Consider Your Emotional State
    • Don’t start playing when feeling depressed or emotionally distressed.

Self-Exclusion, Time-Outs, and Reality Checks at GemBet

1. Self-Exclusion for Responsible Gaming

  • GemBet values responsible gaming and offers Self-Exclusion options.
  • Customers can choose self-exclusion periods ranging from six months to five years.
  • During self-exclusion, account access is restricted, and the account cannot be reopened within the exclusion period.
  • Marketing and promotional materials are consciously avoided during this time to respect the user’s decision.

2. Reopening Self-Excluded Accounts

  • Self-excluded accounts can be reopened only by contacting customer support after the self-exclusion period concludes.
  • A 24-hour “cooling off” period is enforced before reactivation, providing an additional layer of protection.

Time-Outs for Temporary Breaks

1. Flexible Time-Out Options

  • GemBet recognizes the need for temporary breaks and offers Time-Out facilities.
  • Users can apply Time-Outs for 24 hours, one week, one month, or two months.
  • Applying these limits is user-friendly, either through their account settings or by reaching out to customer support.

Reality Checks for Informed Gaming

1. Enhancing Awareness with Reality Checks

  • GemBet introduces Reality Checks to promote informed gaming.
  • Customers receive reminders during their gaming sessions, helping them track time and maintain awareness.
  • These periodic reality checks empower users to make conscious decisions about their gaming habits.

How to Utilize Self-Exclusion, Time-Outs, and Reality Checks?

  1. Self-Exclusion:
    • Choose a period that suits your needs (6 months to 5 years).
    • Understand that account access is restricted during this time.
    • Reopening requires contacting customer support after the self-exclusion period, with a mandatory 24-hour cooling-off period.
  2. Time-Outs:
    • Apply a temporary break for 24 hours, one week, one month, or two months.
    • Users can set these limits themselves via account settings or by reaching out to customer support.
  3. Reality Checks:
    • Benefit from periodic reminders during gaming sessions.
    • Stay informed and maintain control over your gaming habits.

Conclusion

GemBet’s responsible gaming principles emphasize user safety, addiction prevention, and a commitment to providing a secure and entertaining gaming environment. Following these principles ensures that gaming remains a pleasurable experience without negative consequences.